We are glad to bring our customers great value and service. That’s why we provide free shipping from our warehouses by ePacket, EMS, USPS, DHL and Post depending on the parcel size and weight
TRACK YOUR ORDER
You can track your order with the order tracking number in the confirmation email sent to you after your order is fully processed.
We do not have control over customs and are therefore not responsible for delays that may occur.
Approximate shipping times depend on your shipping method and your shipping address.
Delayed delivery: Unfortunately we do not have any control over the shipping of your order. If a delay occurs, we appreciate your patience and understanding. Please contact us if you have not received your item(s) after 60 days and we will do our best to resolve the issue. Delivery times also vary depending on the time of year. There are likely to be delays during the holiday seasons.
PROCESSING TIME AND SHIPPING TIME
Please note that Processing time (2-7 business days) is different from Shipping time and should be added to the total delivery time. Orders generally take 2-7 business days to be fully processed (checked, packed, forwarded to logistics and sent forth to the post office).
After your order has been processed, your package will then be picked up by our shipping company for dispatch.
Processing time, in very rare instances, may take longer than the expected time frame. During busy time like holidays and promotions, processing time might take longer. We do our best to deliver as fast as possible. We appreciate your understanding and patience during such events.
CANCELING OR CHANGING AN ORDER
Please take extra care to select your product before purchasing as we do not accept cancellations. We may be able to change your order shipping details if your order has not yet been processed but we cannot guarantee this. To change your order, contact our customer support at: firstname.lastname@example.org.
CHECK YOUR DELIVERY DETAILS
Please take extra care when entering your delivery details as we are unable to change delivery details or resend items which have been sent to the wrong address.
We are not responsible for customs fees. Please contact your local customs agency to find out more about these fees.
It is likely that if you order more than one product, you will receive them separately due to our company working from multiple warehouses.
If you only receive one package, please allow at least 2 weeks for the next package to arrive before contacting us. The item may not have been shipped out immediately which may be due to one of the following reasons:
- The item being on back order
- A delay with the delivery company
- Location of the warehouse that the product was sent from
- Customs delays
If you have not received your other item(s) after the two weeks, please contact us and we will try to resolve the issue.
- We do not know about import tax of your country , you need to pay tax if they require.
- We do not know about your country post office delivery rule , they may ship to your home or not .If they require you come to post office to take the package , please follow their rule to get the package.
- We will not take the responsibility if you don't pay tax or don't get package if post office require .
SHIPPING TO OVER 200 COUNTRIES
We are proud to offer international shipping services. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
COUNTRY LIST OF SHIPPING
- Antigua & Barbuda
- Argentina (Please be advised that, Argentina Government has set the limitation on shopping from foreign online shopping website which is Maximum 2 times every year per person. In addition, if the total amount exceeds $25 of one year, the exceeding amount shall be levied taxes as 50% in compliance with statutory tariff.)
- Bosnia & Herzegovina
- Brunei Darussalam
- Burkina Faso
- Cape Verde
- Cayman Islands
- Central African Republic
- Costa Rica
- Czech Republic
- Democratic Republic of the Congo
- Dominican Republic
- El Salvador
- Equatorial Guinea
- French Guiana
- Great Britain
- Israel and the Occupied Territories
- Ivory Coast (Cote d'Ivoire)
- Kyrgyz Republic (Kyrgyzstan)
- Republic of Macedonia
- Moldova, Republic of
- New Zealand
- Pacific Islands
- Papua New Guinea
- Puerto Rico
- Russian Federation
- Saint Kitts and Nevis
- Saint Lucia
- Saint Vincent's & Grenadines
- Sao Tome and Principe
- Saudi Arabia
- Sierra Leone
- Slovak Republic (Slovakia)
- Solomon Islands
- South Africa
- Korea, Republic of (South Korea)
- South Sudan
- Sri Lanka
- Timor Leste
- Trinidad & Tobago
- Turks & Caicos Islands
- United Arab Emirates
- United States of America (USA)
- Virgin Islands (UK)
- Virgin Islands (US)